Customer Success Manager
Company description
Tale of Data
Tale of Data is a French software publisher specializing in Data Quality. The company was founded in 2014 and markets a no-code oriented AI platform for Data Quality whose ambition is to become the reference tool for Data Quality worldwide. We are a dynamic, entrepreneurial company looking for the talent we need to support our growth and consolidate our leading position in data quality and artificial intelligence.
Job description:
You will be responsible for the success of our customers and the development of the Tale of Data product, from pre-sales through to deployment and long-term follow-up. We're looking for a profile with hybrid skills (technical/data/business/customer relations), enabling you to be involved in product expertise as well as consulting, training and a light back office (invoicing, CRM, supervising a work-study student).
Are you passionate about data, with a strong appetite for business development? Or vice versa? This is the job for you!
Your tasks:
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Assist the sales manager during meetings with prospects.
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Carry out product demos and answer technical and functional questions.
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Independently check new functionalities in the QA (quality assurance) phase before they are made available to customers.
- Ensureonboarding, configuration and deployment of the solution for new customers.
- Lead adoption follow-up: workshops, problem-solving, change management.
- Analyze solution usage, identifying risks and opportunities.
- Train new users (paid training, support, creation of guides).
- Animate the user community: webinars, sharing best practices, educational content.
- Support sales staff in costing and drafting solution support proposals.
- Independently lead data missions based on the Tale of Data solution at customer sites (analysis, scoping, data exploitation, recommendations).
- Use customer feedback to enrich sales pitches (Case Studies) and demo scenarios.
- Create content to promote the product:
- screenshots, images, videos,
- scripted data content illustrating business use cases.
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Day-to-day supervision of an SDR trainee for :
- CRM data enhancement and quality,
- SDR processes in support of Tale of Data sales.
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The scope of supervision may beextended to include junior consultants and other work-study students (e.g. to manage documentation).
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Assume a sales back office role:
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responsible forissuing customer invoices (in line with contracts and business won),
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monitoring overdue payments and escalating information to the appropriate people.
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Profile required:
- Engineering degree or equivalent, very comfortable with data, processes and a software product.
- Bilingual experience (FR / EN), oral and written, and customer facing.
- Hybrid skills: technical/data, business understanding, customer relations, sales sense.
- High degree of autonomy, ability to work remotely, sense of priorities and good work capacity.
- Aptitude for growing start-up environments, where the role has to be built up, structured and developed.
What we offer:
- A rewarding experience in a dynamic, fast-growing Data start-up.
- Responsibility and autonomy.
- Long-term career opportunities with Tale of Data.
How to apply :
If you are motivated by this challenge and would like to join our team, please fill in the form below.
Interview procedure:
➔ Pre-qualification phone call: 30mn
➔ Manager interview
➔ Associate interview
We look forward to discovering your profile and welcoming you to our team!
Tale of Data is committed to diversity and inclusion. We encourage all applications, regardless of origin, gender, age, disability or sexual orientation.